e98 Terms & Conditions

1 Definitions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "e98", "we", "us", "our" refers to the e98 platform and its operating entity, accessible at e98.im.
• "Player", "you", "your" refers to any individual who registers for, accesses, or uses the e98 platform.
• "Platform" means the e98 website, mobile site, and all associated gaming and betting products offered through e98.im.
• "Account" means the registered account held by a Player on the e98 platform.
• "Balance" means the total PKR funds available in a Player's e98 Account, including both real-money and bonus funds where separately designated.
• "Bonus Funds" means any promotional credits, free bet credits, or bonus balances credited to an Account subject to wagering requirements.
• "Real Money Funds" means funds deposited directly by the Player via JazzCash, EasyPaisa, bank transfer, card, or cryptocurrency that are not subject to wagering requirements.
• "KYC" means Know Your Customer identity verification, including submission and verification of CNIC documentation.
• "Wagering Requirement" means the total amount a Player must wager before Bonus Funds and associated winnings become eligible for withdrawal.
• "PSL" means the Pakistan Super League cricket competition.

2 Acceptance of Terms

By completing the e98 registration process, clicking "I Agree" or any equivalent acceptance mechanism, or by otherwise accessing or using the e98 platform, you enter into a legally binding agreement with e98 and accept these Terms and Conditions in full.

These Terms and Conditions are supplemented by the e98 Privacy Policy and any product-specific rules applicable to individual games, sports markets, or promotional offers. In the event of any conflict between these Terms and any product-specific rules, these Terms shall prevail unless the product-specific rules expressly state otherwise.

Continued use of the e98 platform after any amendment to these Terms constitutes acceptance of the revised Terms. e98 will notify registered Players of material changes via email or in-platform notification.

3 Eligibility

To be eligible to hold an e98 Account and use the e98 platform, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 21 years of age;
• You are a natural person (not a corporation, partnership, or other legal entity);
• You are acting on your own behalf and not on behalf of any third party;
• You have not previously been excluded from the e98 platform, whether voluntarily through self-exclusion or involuntarily through account closure by e98;
• You are not a current employee, contractor, or immediate family member of an employee or contractor of e98 or any of its affiliated entities;
• Your use of the e98 platform is not prohibited by any law applicable to you in your jurisdiction of residence.

e98 reserves the right to request documentary proof of eligibility at any time, including but not limited to CNIC, passport, or other government-issued identification. Failure to provide satisfactory documentation within the timeframe specified by e98 will result in suspension of the relevant Account pending verification.

4 Account Registration & Security

4.1 Registration

Each Player may hold only one e98 Account. The registration of multiple Accounts by a single Player is strictly prohibited. e98 uses technical and manual checks to identify duplicate registrations. Where duplicate Accounts are identified, e98 reserves the right to close all associated Accounts and withhold any balances pending investigation.

All information provided during registration must be accurate, complete, and current. You are required to update your Account information promptly if any details change. Providing false or misleading information during registration may result in permanent Account closure and forfeiture of any balance.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your e98 Account credentials, including your password and any one-time passwords (OTPs) issued during the login process. You must not share your login credentials with any other person. e98 will not be held liable for any losses arising from unauthorised access to your Account resulting from your failure to maintain credential security.

If you become aware of or suspect any unauthorised use of your Account, you must notify e98 immediately via the live support channel. e98 will take reasonable steps to investigate and, where appropriate, suspend the Account to prevent further unauthorised activity.

4.3 KYC Verification

KYC verification is mandatory before any withdrawal is processed. Players are required to submit a clear copy of their CNIC for identity verification. e98 may also request proof of payment method ownership (for example, a screenshot of the JazzCash wallet registered to the Player's mobile number). KYC documents are reviewed within a standard processing window of one to three business days. Accounts with pending KYC documents remain accessible for depositing and play but withdrawals are held until verification is complete.

5 Deposits & Withdrawals

5.1 Deposits

e98 accepts deposits via JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, Visa, Mastercard, and USDT (TRC-20). The minimum deposit amount is PKR 500. Deposits via JazzCash and EasyPaisa are typically credited to an Account within seconds of confirmation. Bank transfer deposits may take one to three business hours depending on the originating bank's processing schedule.

e98 does not charge fees on deposits. However, your payment provider may apply transaction charges which are outside e98's control. e98 does not accept cash deposits or deposits from payment methods not registered in the Player's own name.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, where technically possible. The minimum withdrawal amount is PKR 1,000. Standard withdrawal processing times are as follows: JazzCash and EasyPaisa — fifteen to thirty minutes; Bank transfers (HBL, UBL, Meezan Bank) — one to three business hours; USDT — approximately thirty minutes subject to network conditions.

e98 reserves the right to request additional verification documentation before processing any withdrawal that is deemed unusual in size, frequency, or destination relative to the Player's historical account activity. All withdrawal requests are subject to standard anti-money laundering (AML) review procedures.

5.3 Currency

All Account balances, wagers, winnings, and transactions are denominated in Pakistani Rupees (PKR). e98 does not offer multi-currency accounts. Cryptocurrency deposits (USDT) are converted to PKR at the prevailing rate at the time of the deposit transaction being confirmed on the blockchain.

6 Bonuses & Promotions

e98 offers bonuses, free bets, cashback, reload offers, and VIP rewards to eligible registered Players. All promotional offers are subject to the specific terms stated at the time of the offer, which form part of these Terms and Conditions.

6.1 Wagering Requirements

Unless otherwise stated in the specific offer terms, Bonus Funds credited to an Account must be wagered a minimum number of times (the Wagering Requirement) before any associated winnings may be withdrawn. Wagering Requirements and eligible games are stated in the individual offer terms. Wagers on games with a house edge above a specified threshold may not count toward, or may count at a reduced rate toward, Wagering Requirements.

6.2 Bonus Abuse

e98 actively monitors for bonus abuse, including but not limited to: claiming multiple bonuses using duplicate accounts; placing low-risk hedged bets to meet wagering requirements without genuine play; systematic exploitation of promotional conditions. Where e98 determines that a Player has engaged in bonus abuse, e98 reserves the right to void Bonus Funds, void associated winnings, and close the Account permanently.

6.3 VIP Programme

The e98 VIP Programme (Bronze, Silver, Gold, Diamond) operates on a points-accumulation basis. Points are awarded based on real-money wager volume. VIP tier benefits, including cashback rates and withdrawal priority, are subject to change at e98's discretion with reasonable notice provided to affected Players.

7 Betting Rules & Game Conduct

All bets placed on the e98 platform are final once confirmed. Bets cannot be cancelled or amended after confirmation except where explicitly permitted by the relevant game or market rules. For sports betting markets, settlement is based on the official result as published by the relevant governing body (for example, the Pakistan Cricket Board for PSL matches).

In-play (live) bets are accepted subject to available liquidity and market suspension periods. e98 reserves the right to suspend or close markets at any time due to data feed interruption, pending official results, or suspected irregular betting patterns.

For live casino products, the decisions of the live dealer and the platform's RNG (Random Number Generator) for digital games are final. In the event of a disconnection during a live casino round, the outcome is determined by the platform's server-recorded state at the time of disconnection.

8 Prohibited Conduct

The following conduct is strictly prohibited on the e98 platform. A breach of any of these prohibitions may result in immediate Account suspension, permanent closure, and forfeiture of any balance:

• Registering more than one Account, whether in your own name or using another person's identity;
• Providing false, inaccurate, or misleading information at any point during registration, KYC, or account management;
• Using software, bots, scripts, or automated tools to interact with the platform in any way not explicitly permitted;
• Engaging in any form of collusion with other Players or with third parties to gain an unfair advantage in any game or betting market;
• Exploiting software errors, display bugs, or glitches to gain an advantage — any winnings accumulated through a known or suspected software error must be reported and are subject to void;
• Using the platform to facilitate money laundering, fraud, or any other criminal activity;
• Charging back a deposit to your payment provider after using those funds to wager on the platform;
• Sharing, selling, or transferring your Account or Account credentials to any other person;
• Threatening, harassing, or abusing e98 support staff or other platform users through any communication channel.

9 Responsible Gaming

e98 is committed to providing a safe and responsible gambling environment. Every registered Player has access to the following self-management tools from the Account settings panel:

• Deposit limits — daily, weekly, and monthly limits on deposits; limits take effect immediately and can only be reduced immediately, not increased until a cooling-off period has elapsed;
• Loss limits — cap on the total amount a Player may lose within a defined period;
• Session time reminders — configurable alerts notifying the Player of the time elapsed in the current session;
• Cool-off periods — temporary suspension of Account access for periods ranging from 24 hours to six weeks; once set, a cool-off cannot be shortened;
• Self-exclusion — permanent closure of the Account and blocking of re-registration for a specified minimum period; self-exclusion requests are processed within 24 hours.

Players who believe they may be experiencing problem gambling are encouraged to use the self-exclusion tool and to seek support from a professional counselling service. e98 supports responsible gaming as an operational priority, not merely a compliance requirement. For more detail, visit our Responsible Gaming page.

10 Intellectual Property

All content on the e98 platform — including but not limited to the e98 brand name, logo, website design, game interfaces, text, graphics, software, and data — is the property of e98 or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the e98 platform solely for personal, non-commercial gaming and betting purposes in accordance with these Terms. This licence does not extend to copying, reproducing, distributing, publicly displaying, or creating derivative works from any e98 content without express written permission from e98.

Slot and casino game content (including Lucky Neko and Fortune Tree) is provided under licence from the respective game developers and is subject to those developers' intellectual property rights. e98 does not claim ownership of third-party game content.

11 Limitation of Liability

To the maximum extent permitted by applicable law, e98 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the e98 platform, including but not limited to loss of profits, loss of data, or business interruption.

e98 does not warrant that the platform will be available on an uninterrupted or error-free basis. Scheduled and unscheduled maintenance may result in temporary unavailability of the platform or specific products. e98 will use reasonable efforts to notify Players in advance of scheduled downtime.

e98's total liability to any Player in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that Player in the twelve-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits e98's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

12 Privacy

e98's collection, use, storage, and processing of personal data is governed by the e98 Privacy Policy, which forms part of these Terms and Conditions by reference. By using the e98 platform, you acknowledge that you have read and understood the Privacy Policy.

e98 collects personal data including your name, CNIC details, mobile number, payment method information, and betting history for the purposes of account management, KYC compliance, fraud prevention, AML monitoring, and responsible gaming obligations. e98 does not sell personal data to third parties.

For the full detail of how e98 handles your personal information, please review the Privacy Policy.

13 Amendments to Terms

e98 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — for example, changes to withdrawal terms, bonus conditions, or eligibility requirements — e98 will provide at least seven days' advance notice to registered Players via in-platform notification or email to the address registered on the Account.

Non-material amendments (for example, typographical corrections, clarifications of existing provisions, or updates to reflect changes in applicable law) may be made without advance notice. The current version of these Terms is always available at e98.im/terms-conditions and is identified by the "Last Updated" date displayed at the top of this document.

If you object to any amendment to these Terms, you may close your Account prior to the amendment taking effect. Continued use of the e98 platform after the effective date of any amendment constitutes acceptance of the revised Terms.

14 Governing Law & Dispute Resolution

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction under which e98 holds its international gaming licence.

In the event of a dispute between a Player and e98, the Player should first contact e98 support to seek informal resolution. e98 commits to responding to all formal written complaints submitted via the official support channel within five business days.

If a dispute cannot be resolved informally, the Player may escalate the matter to the relevant dispute resolution body designated by e98's licensing authority. Details of the designated dispute resolution body are available upon request from e98 support.

15 Contact Information

For any questions, concerns, or formal complaints relating to these Terms and Conditions or your use of the e98 platform, please contact e98 through the following channels:

• Live chat: Available 24/7 directly on the e98 platform — Urdu and English agents on standby.
• Email: [email protected] (plain text — not a clickable link)
• Response time: General support queries — under three minutes via live chat; formal written complaints — within five business days via email.